Redesigning a mission-critical platform with an alert-first architecture that improved workflow clarity, reduced operational friction, and delivered measurable gains across staff efficiency and system reliability.
Decrease in IT Support Tickets Post-Launch
Helpdesk (Pre/Post)Improvement in Workflow Efficiency
CES pre/postDesigned a HIPAA-compliant therapy platform for clinicians, patients, and administrators, using shared system patterns to improve workflow clarity, reduce operational friction, and support continuity of care.
Design System Adoption
Platforms Delivered
Redesigned a spreadsheet-based operational workflow into an alert-driven CRM platform, improving task visibility, streamlining organizational coordination, and validating usability gains through pre/post CES testing.
Improvement in Alert Visibility
CES pre/postFaster Core Workflows
CES pre/post