Redesigning a mission-critical platform with an alert-first architecture that improved workflow clarity, reduced operational friction, and delivered measurable gains across staff efficiency and system reliability.
Decrease in IT Support Tickets Post-Launch
Helpdesk (Pre/Post)Improvement in Workflow Efficiency
CES pre/postDesigning and delivering a HIPAA-compliant, multi-role therapy platform that supports clinicians, patients, and administrators through a shared design system, improving clarity, reducing operational friction, and ensuring continuity of care across sessions, forms, and billing workflows.
Design System Adoption
Platforms Delivered
Snackk is an AI-powered speaking practice platform designed to help English learners build real-world confidence, not just vocabulary. I designed and built the core role-play engine that lets learners practice conversations with adaptive AI personas, realistic prompts, and live feedback. The project spans product strategy, UX, interaction design, and front-end development, with a focus on reducing speaking anxiety and turning passive learning into active, repeatable practice.
Dynamic personas • Context-aware prompts • Real-time feedback
A UX overhaul for the National Academies Action Collaborative, replacing a cumbersome spreadsheet system with a streamlined, responsive CRM platform, validated by pre/post CES testing.
Improvement in Alert Visibility
CES pre/postFaster Core Workflows
CES pre/post