Redesigning a mission-critical platform with an alert-first architecture that improved workflow clarity, reduced operational friction, and delivered measurable gains across staff efficiency and system reliability.
Decrease in IT Support Tickets Post-Launch
Helpdesk (Pre/Post)Improvement in Workflow Efficiency
CES pre/postDesigning and delivering a HIPAA-compliant, multi-role therapy platform that supports clinicians, patients, and administrators through a shared design system—improving clarity, reducing operational friction, and ensuring continuity of care across sessions, forms, and billing workflows.
Design System Adoption
Platforms Delivered
A UX overhaul for the National Academies Action Collaborative, replacing a cumbersome spreadsheet system with a streamlined, responsive CRM platform—validated by pre/post CES testing.
Improvement in Alert Visibility
CES pre/postFaster Core Workflows
CES pre/post